Most users who work at specific Sites (not at a Central Intake office) will be assigned to the Client Service Representative (abbreviated as CSR) role.
Request Status |
Allowed |
Not Allowed |
Ready to Log |
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Returned to Logging |
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Logging Exception |
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Logging User Hold |
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Logging Quality Control |
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Split |
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Ready to Fulfill |
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Pending |
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Fulfillment Exception |
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Fulfillment User Hold |
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Fulfillment Quality Control |
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Awaiting Fulfillment Approval |
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Awaiting Delivery Approval |
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Awaiting Certification |
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Send request to New Requester team |
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Run Request Search |
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View My Dashboard |
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Add new request |
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Enter STAT requests |
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Upload Request Letters |
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Upload Indirect Chase files |
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Add new requester |
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Administration menu |
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Process Motion to Quash (MTQ) requests |
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