Why cancel a request?

This list explains the most common reasons for canceling a request, but you may come across other situations in which the Cancel Request command is useful:

Reason

Description

Cancel Reason

Duplicate request

Same requester, same patient, same Dates of Service as an existing request.

Duplicate

Withdrawn request

Requester formally states that the medical records are no longer needed.

Requester Cancelled

Withdrawn authorization

The patient denies the requester’s right to ask for medical records and/or the facility’s right to provide them.

o       Requester Cancelled

o       Other