If you can’t finish logging a request, but you’ve already made some changes, you can save your work:
1. Click the arrow on the right side of the Submit and Next button at the bottom of the Logging screen.
2. Select Save and Close.
3. The Request screen closes.
4. You’re notified that you saved the request.
5. The Request Status is still Ready to Log.
6. Any values or documents that you added are retained as part of the request.
7. The request is NOT “assigned” to you. Another CSR can open it and try to complete it.
