After you send Correspondence, the request is:
o Closed
o Opens only in read-only mode
You cannot “retrieve” the request. The requester must send a new authorization.
If a request cannot be processed, the CSR must explain why to the requester by sending Correspondence, which is printed and delivered through the Ciox Health corporate office.
o Correspondence Reasons (Logging)
o Correspondence Reasons (Fulfillment)
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After you send Correspondence, the request is: o Closed o Opens only in read-only mode You cannot “retrieve” the request. The requester must send a new authorization. |