Multiple user Fulfillment

IF a Client Service Representative (CSR) adds Medical Records to a request;

AND saves the request using one of these commands:

o       Put On Hold

o       Exception

o       Pend

BUT the request is later opened by a different CSR;

THEN the original Medical Records are retained;

AND the second CSR can add more Medical Records and edit any records that were attached to it by the original CSR .

Frequently Asked Questions about multiple user Fulfillment

Can two users work on the same request at the same time?

Can more than two users fulfill the same request?

Can I edit Medical Records attached by someone else?

What about requests that had Medical Records before v1.3.1?

Can I edit requests put On Hold by someone else?

Can I modify Medical Records after the request is submitted?