A Pending request is different from a request that is On Hold or has been flagged as an Exception:
Command |
Use when |
Pend |
o You can’t capture the Medical Records because of issues beyond your control, such as their being located at another site, stored in a format that is not accessible to you, or because the patient is still being treated. o You can capture the Medical Records, but the request should not be submitted until another step occurs. This step might be the approval of the HIM department or a physician, the expiration of a Motion To Quash period, or something similar. |
Hold |
You need to stop working temporarily and don’t want anyone else to handle this request. |
Exception |
You can’t decide how to process this request. It needs to be handled by a specialist or a manager. |
1. Open a request in one of these statuses:
a. Ready to Fulfill
b. Fulfillment User Hold
c. Fulfillment Exception
2. Click the Alarm Clock at the top of the Fulfillment screen.
3. The Place On Pend popup appears.
a. Select the appropriate Pend Reason. These reasons are defined by administrators. You cannot add a custom reason.
b. Add Comment (Optional).
c. Click Pend And Close.
4. The request closes.
5. Any Medical Records that were already attached will be transmitted to Ciox Health.
6. The Request Status = Pending.
7. When the request is opened again, the Alarm Clock includes a green checkmark.
8. Finish the request and submit it. There's no need to take it off pend — we do that automatically when you Submit the request.
